Experience
Support Engineer - Level 1
NewEra Technology
Palmerston North
∙ Managed IT infrastructure onsite for client.
∙ Cloud administration management via JAMF, Google Admin, M365 Admin, Teams, SharePoint, Exchange, Intune and other Microsoft applications.
∙ Dealt with clients that has more than 1000+ users.
∙ Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
∙ First-level contact and problem resolution for staff with hardware or software problem.
∙ Liaise with firewall provider (N4L) relating to any firewall issue (blocked site, etc.)
∙ Technical knowledge with using AD object creation/recovery, GPO and DHCP.
∙ Printer troubleshooting (PaperCut)
∙ AV troubleshooting (EPSON)
∙ Remoting software (N-Able)
∙ Installation of new laptops and handling of service case with TELA.
∙ Documentation - Handled site-specific documentation for better end user and technician experience.
The Beginning
The start of something new.