Certifications
Network+
CompTIA
A+
CompTIA
Level 5 Diploma in Information Technology Technical Support
Ara - Institute of Canterbury
Christchurch
During my studies at Ara, I was taught:
∙ Networking
∙ Operating Systems; including - Windows 10/11 & Linux
∙ Technical Support - troubleshooting techniques, ITIL & customer service
∙ Windows Active Directory & Domain Controller
∙ Database specifics - SQL, implementing physical database structures, database concepts, data modelling techniques and design principles to produce detailed database designs.
∙ Python Programming
∙ UX Heuristics & redesigning a website
∙ Hardware/Software installation